Sales, Retail & Customer Service

Customer Service Advisor

Customer Service Advisor
Monday – Friday - 8am – 5pm
£25,396.80
Wigan
Permanent

The Role

You will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications.  On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.

• Ensure delivery of exceptional customer experience at all times and first-time resolution whenever possible
• Be a source of support for all customers and strive to deliver solutions to customer issues
• Answer calls and emails promptly and in a professional and courteous manner at all times.
• Follow the department escalation process for the escalation of calls and emails.
• Work to Key Performance Indicators set to ensure personal, team and department targets are met
• Complete paperwork relating to all communications promptly and accurately

The Candidate

• Minimum 1 years’ experience in telephony or customer service experience
• Outstanding telephone manner.
• Well-developed written communication skills
• Excellent interpersonal skills
• Ability to remain calm under pressure
• Ability to work as part of a team and on own initiative.
• Attention to detail and accuracy.
• Excellent administration skills
• Knowledge of word and excel, email and general computer systems

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website http://www.proman-uk.com/ and follow us on LinkedIn.

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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks