Sales, Retail & Customer Service

Computer Technical Support Agent

Technical Support Agent/Customer Service Advisor– Automotive Systems

Location: Denham (work from the office)
Hours: Monday–Friday 7am–6pm, plus some Saturdays (shift system,hours splitted)
Hourly Rate: £14.10 per hour (depending on experience)

About the Role

Our client is partnering with a leading windscreen replacement service to deliver expert remote support for advanced driver assistance systems. As a Remote Technical Support Specialist, you will help ensure vehicle forward-facing cameras are correctly calibrated after windscreen replacement. Your work enables systems like lane-keeping assist, speed sign recognition, and emergency braking to function safely.

This is a computer-based, remote role—you do not need to be a qualified vehicle technician. A general interest or basic understanding of vehicles is helpful, but your main focus will be providing technical and customer support via remote connection tools.

Key Responsibilities

• Connect remotely to vehicles using specialist tooling to perform ADAS camera calibration
• Provide high-quality support to customers and service agents
• Troubleshoot technical issues and ensure proper system configuration
• Document cases and update ticketing systems accurately
• Collaborate with colleagues to maintain efficient workflow and resolve complex problems

What We’re Looking For

• Previous customer-facing experience (customer support experience desirable)
• Experience in technical support or IT service roles (highly desirable)
• Familiarity with remote support tools such as TeamViewer or equivalent (highly desirable)
• Experience using ticketing systems or live chat to manage support requests (highly desirable)
• Strong communication skills and a professional, solution-focused approach
• General interest in automotive technology is beneficial

Why Join Us?

• Work in a fast-growing sector at the intersection of technology and automotive safety
• Fully remote role with standard office hours and a clear shift system
• Opportunity to develop specialist skills in ADAS calibration and vehicle diagnostics
• Supportive team environment with training and career growth opportunities

Apply today to be part of a team helping to keep drivers safe through advanced vehicle technology!

Apply Now Click “Apply” to start your application and join us!

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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